Terms & Conditions

1. Introduction
Horo (“Horobox”, “us”, “we”, or “our”) is owned and operated by Go Hi Limited (“Horobox”). These terms and conditions (“Terms”) govern your use of the online store at www.horo.co.nz (“Horobox Online Store”). By placing an order through Horobox Online Store, you express your understanding and agreement that you are bound by these Terms, in addition to the general terms on Horobox website at www.horo.co.nz (“General Terms”). If you are unwilling to be bound by these Terms and the General Terms, you may not use Horobox Online Store.

2. Pricing and Payment
All prices on Horo Online Store are given in New Zealand Dollars ($) and are shown inclusive of Goods and Services Tax (GST) at the current rate of 15% but exclusive of delivery costs.

We accept payment by credit card and debit card (MasterCard and VISA only). The payment system we use is provided by Stripe. Using this system means that we do not record your credit card details, and it is a secure gateway for online payment. If you are interested in reading more about Stripe you can see their website.
The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order.
In the event of pricing errors, we will inform you if a product’s correct price is higher than that stated in your order and you may cancel the order.

3. Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. We use a physical depot which shares the limited stock for other customers so if an item in our depot is under stocked or unavailable then the item online will not be available. In this case we will inform you as soon as possible and do our best to fulfil the order, cancel the order or amend your order to substitute the unavailable items with available items at your discretion.
To ensure availability of all our products, customers may be limited to a maximum number of items. Horo reserves the right to limit the range of products available.

4. Online Process
You can set up an online account and manage your subscription on Horobox Online Store at www.horo.co.nz. By purchasing a subscription you will choose a buffet box. Your products will arrive 2-3 business days after you’ve placed your order.
Your subscription will continue each week until you change, pause or cancel it. And no products will be shipped if we don’t receive any restocking order from you.
Your order can be changed, paused, or cancelled at any time via contacting us by email or Facebook Messenger. However, a 7-day notice is needed.
You can upgrade your subscription at any point. Extra charges will be applied to your ongoing subscription as specified on the website. For downgrade, less charges will be applied to your subscription.
Horobox Online Store will refer you to the payment process as set out in Section 2 “Pricing and Payment”. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Items will only be dispatched once payment has been received. Payment will be taken from your assigned credit card or debit card on a weekly basis on Thursday at 8pm for the following week’s deliveries. You can change, pause or cancel your subscription at anytime with a 7-day notice. For more information regarding delivery times please refer to Section 5 “Shipping”.

5. Shipping
Delivery is only available to Auckland physical addresses (post boxes and private bag numbers not permitted).
Delivery will be made to the address specified by you on the completed order form. Ownership, responsibility and risk in the products will pass to you when delivered at the address specified.
Horobox shall be entitled to commission third parties to make delivery.
We endeavor to have delivered all orders in 2-3 working days after you’ve placed an order. Horobox will not be liable for failure to deliver on a timely basis. If we are unable to deliver on a timely basis we will contact you about alternative arrangements that include leaving with a neighbour, or cancelling the order.
If you have not received your order within the estimated delivery time above, please contact us.
Delivery fees are included in the weekly price of your delivery

6. Returns and Exchanges
There will be no returns or exchanges on any items unless the items are defective or you have received an incorrect order. For all accepted returns, you will be required to arrange and pay for the return of the products to us.

7. Accuracy of Content
We take every care to ensure that the description and specification of our products in Horobox Delivery service are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on Horobox online store. Prices on Horobox Online Store are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of Horobox Online Store are accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on Horobox Online Store.

8. Liability and Indemnity
These Terms are subject to any obligations we have under the Consumer Guarantees Act 1993 (“CGA”) set out below.
The liability of Horobox whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of, a product or any other breach of Horobox’s obligations hereunder shall not in any event exceed an amount equivalent to the price of the relevant product.
Neither Horobox or any other related company of Horobox shall be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from, or in relation to, your use of, or inability to use, Horobox Online Store, or the delivery or failure to deliver any products.
Notwithstanding any other term, you agree to indemnify Horobox and any of its related companies against all liabilities, losses, claims, demands and expenses suffered or incurred by Horobox or a related company of Horobox, arising directly or indirectly out of your use of Horobox Online Store, any breach of these Terms or your use of any products.

9. Consumer Guarantees Act
You acknowledge that where products are ordered for business purposes (as the term “business” is defined in the CGA), the provisions of the CGA shall not apply to the sale of products by Horobox.
You agree that nothing in these Terms is intended to have the effect of contracting out of the provisions of the CGA except to the extent permitted by the CGA, and all provisions of these Terms shall be read as modified to the extent necessary to give effect to that intention.
New Zealand law governs the use of Horobox Online Store and these Terms.

10. Intellectual Property
All right, title and interest in all intellectual property in all concepts, systems, written, graphic and other material relating to Horobox Online Store and its contents is owned by, and shall at all times remain the exclusive property of, the Horobox, its licensors and the providers of any other products and services accessible through Horobox Online Store, and is protected by New Zealand and international law. Nothing in these Terms shall constitute any licence of intellectual property rights to you.

11. Force Majeure
If the performance by Horobox of its obligations under these Terms is prevented by an occurrence out of Horobox’s control, a “force majeure” (which shall include drought, fire, flood, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strike, labour dispute, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit, electricity or communications failure, or other cause whatsoever (whether similar to the foregoing or not beyond the reasonable control of Horobox)) Horobox shall be excused from such performance until the “force majeure” ends.

12. Variation of Terms and Conditions
From time to time Horobox may vary these Terms without notice. Please check these Terms periodically for changes. Your continued use of Horobox Online Store after the Terms have been changed indicates your acceptance of those changes.

13. Privacy and Security
Horobox collects customer information so that we can process your orders as efficiently as possible. All your information is kept secure and we will not disclose or share this information to other parties under any circumstances. Please read our privacy policy, included in the General Terms.
We do not record credit card details; all credits cards are processed by eWay.
Joining Horobox mailing list is optional, although recommended. It will allow us to keep you up to date with the latest information including what’s new in store. If you have signed up to our mailing list and would like to unsubscribe, please email Horobox Store at info@horo.co.nz

14. Promotions and Promotional Codes
The Horobox may, in its sole discretion, create referral and/or promotional codes ("Promo Codes") that may be redeemed for discounts on future services, or other features or benefits related to the services, subject to any additional terms that the Horobox establishes. You agree that Promo Codes:
(i) must be used for the intended audience and purpose, and in a lawful manner;
(ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Horobox;
(iii) may be disabled by Horobox at any time for any reason without liability to Horobox;
(iv) may only be used pursuant to the specific terms that Horobox establishes for such Promo Code;
(v) are not valid for cash; and
(vi) may expire prior to your use.
Horobox reserves the right to withhold or deduct credits or other features or benefits obtained through the use of the referral system or Promo Codes by you or any other user in the event that Horobox determines or believes that the use of the referral system or use/redemption of the Promo Code was in error, fraudulent, illegal, or otherwise in violation of Horobox’s Terms.

15. Facebook Competition Terms and Conditions
This competition is in no way endorsed by, or associated with, Facebook.
The competition will run for a stated period. Horobox will choose a winner at their sole discretion. The winner will be contacted via a reply to their entry comment.
Any false entries, or cheating of any kind, will render all entries from that person invalid.All other Horobox Term and Conditions still apply.