FAQ

We currently offer free shipping (up to 25kg) to Auckland Metro delivery for orders value above $30. For other areas, your shipping fee will be automatically calculated at checkout before payment
Our current dispatch timeframe to our courier partner is 2-4 working days and we are working around the clock to fulfil your order as soon as possible. For the estimated timeframe of our courier partner delivery, please check the next FAQ
Here is the target delivery timeframe from our courier partner to you after your order has dispatched

New Zealand (via CourierPost)
• 1-3 working days to North Island metro areas
• 3-5 working days to South Island metro areas and outer islands
• 4-6 working days for rural areas

Australia (via DHL)
• 8-12 working days

China (via FTD or SF)
• 2-4 weeks

Please note that these timeframes are a guideline only and we cannot guarantee delivery timeframes due to events and circumstances outside of our control.
New Zealand, Australia and China
We’ve partnered with Stripe (one of the largest global payment gateway providers) to process all our credit card transactions. Stripe is a global leader in online payment processing with 2500+ employees, 14 global offices and millions of users.